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Airtable x Thesis, custom ops platform cuts costs 12%

12% reduction in operating costs in year one

Fragmented and slow to connected and in control

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Why it works

The piece anchors on numbers going down (costs, hours lost to admin) rather than growth, making Efficiency the clear primary type. The New Capability angle is real but secondary: Thesis built a bespoke agency management system from scratch that no off-the-shelf product could replicate. Multiple executive quotes cover finance, strategy, and the CEO, which gives the cost and productivity claims institutional weight rather than letting them read as marketing copy.

Steal this

Name the internal product. Calling their Airtable build 'ORDR' turns a software implementation into a proprietary asset story, which makes the case study feel like a competitive advantage narrative rather than a vendor plug.

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  • Vendor Airtable
  • Customer Thesis
  • Industry Professional Services
  • Trigger Fragmented tech stack slowed collaboration and volume; off-the-shelf tools were too expensive and rigid
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page