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Axiom × Brilliant

Axiom x Brilliant, from hour-long manual investigations to agent-led minutes

Hour+ to minutes for recurring traffic investigations

Fractured, rationed observability to unified machine data everyone reaches for

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Why it works

The case study grounds every efficiency claim in a concrete before-state: engineers SSHing into boxes, six manual steps per traffic alert, days to resolve hard incidents. The agent workflow angle is the sharpest element because it shows a net-new operational motion, not just faster versions of old tasks, which makes this a genuine coin-flip between Efficiency and New Capability. The multiple named metrics and four-team adoption breadth give the story weight without overclaiming.

Steal this

Anchor the before-state in a specific, embarrassing workflow detail (SSH-ing into boxes to tail logs) before introducing the solution. It makes the contrast land harder than any percentage improvement claim.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are Axiom's published work; we link to the source and lead with our analysis.

  • Vendor Axiom
  • Customer Brilliant
  • Industry SaaS
  • Trigger Fractured multi-vendor observability stack with gaps in log aggregation discovered when new CTO joined
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page