BeyondTrust × Paychex
BeyondTrust x Paychex, 100 hours saved weekly through ServiceNow integration
100 hours saved per week across 100-agent support team
Repetitive manual friction to automated seamless workflow
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Why it works
The piece earns its efficiency tag with a concrete, bottom-up calculation: 15-20 seconds per chat, 50 chats per day, one agent saves an hour a week, 100 agents saves 100 hours. That math is specific and replicable, which gives the claim credibility. The secondary New Capability angle also lands, since the article-viewing history attached to tickets was genuinely impossible before the integration. The quote from the internal author doubles as a mechanism explanation, which is useful even if it blurs the line between vendor content and customer voice.
Steal this
The bottom-up time calculation: show the micro-unit (seconds per interaction), multiply by daily volume, then scale to team size. It turns a vague 'saves time' claim into a number any reader can verify against their own operation.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are BeyondTrust's published work; we link to the source and lead with our analysis.