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BigCommerce × Studio Anneloes

BigCommerce x Studio Anneloes, replatform lifts conversions 24%

24% increase in conversion rate

Lost orders and broken pages to reliable, always-on D2C growth

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Why it works

The case study earns its numbers by grounding them in a concrete before-state: orders vanishing into a black box and a search function that returned dresses when shoppers filtered for trousers. The quote about orders disappearing is specific and memorable, giving the 24% conversion lift a credible cause. The story also does light secondary work as a Resilience story, since the core trigger was an unreliable system that actively failed customers, and the win includes simply being online 24/7.

Steal this

Use a single vivid operational failure (orders lost in a black box, customers calling days later) as the anchor for the before-state. It is more persuasive than abstract complaints about flexibility and makes the outcome metrics feel earned.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are BigCommerce's published work; we link to the source and lead with our analysis.

  • Vendor BigCommerce
  • Customer Studio Anneloes
  • Industry Ecommerce / Retail
  • Trigger Pandemic exposed dependence on retail partners, ERP-based site losing orders
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page