Canny × Aryeo
Canny x Aryeo, 20% fewer support queries through structured feedback
20% reduction in support inbox inbounds
Overwhelmed inbox to focused customer success work
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Why it works
The case study anchors on a concrete, attributable number (20% inbox reduction) and pairs it with a relatable before-state: a support lead drowning in manually logged feature requests. The quote about feeling awful saying 'I've shared it with the team' carries real emotional weight and explains the human cost of the old process. This is a mild coin-flip between Efficiency and Clarity since the story also emphasizes finally being able to see customer sentiment and churn signals, but the headline metric is a number going down, so Efficiency wins.
Steal this
Use a named, role-specific protagonist (the new CS lead building from scratch) to make the trigger feel concrete and urgent rather than a vague 'we needed a better solution.'
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Canny's published work; we link to the source and lead with our analysis.