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Checkout.com × Agoda

Checkout.com x Agoda, 3% acceptance rate uplift via unified acquiring and issuing

3% average acceptance rate uplift YoY

Fragmented, at-risk payments to unified, high-performance engine

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Why it works

The story leads with a concrete, customer-specific metric (3% average uplift, 9% YoY on one period, 30% uplift with a single issuer after direct intervention) that keeps the headline credible and specific. The mechanism is explained with enough detail that a reader understands what was done: BIN setup, API-managed transaction controls, real-time account updater, network tokens, and a named issuer outreach in Singapore. The quote carries operational information rather than generic praise, which raises its evidential value.

Steal this

The named-issuer intervention story (Checkout.com contacted a Singapore issuer directly, which lifted a fraud block and produced a 30% acceptance uplift) gives the case study a concrete, repeatable mechanism that shows vendor effort rather than just platform capability.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are Checkout.com's published work; we link to the source and lead with our analysis.

  • Vendor Checkout.com
  • Customer Agoda
  • Industry Travel / Transport
  • Trigger Scaling across multiple global markets required resilience and a single issuing-plus-acquiring partner
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page