Culture Amp × Coles
Culture Amp x Coles, 10% engagement uplift across 125,000 employees
10% engagement uplift since first survey
Guesswork and limited insight to real-time, manager-level visibility
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Why it works
The case study earns credibility by anchoring claims to specific percentage movements across multiple dimensions: overall engagement, leadership communication scores, and systems-and-processes scores. The COVID-19 thread is well used, showing the platform performing under genuine pressure rather than only in stable conditions. The mechanism is explained clearly enough that a reader can see how manager-level real-time data connects to focused action plans and repeat measurement cycles.
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The 'reinforcing mechanism' framing: showing explicitly how managers pick one focus area, assign three actions, then track progress between surveys creates a repeatable loop that makes the result feel earned rather than lucky.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Culture Amp's published work; we link to the source and lead with our analysis.