Dapta × British Council
Dapta x British Council, 80% automated and 35% lower cost per contact
80% of exam support workflow automated, cost per contact down 35%
Capacity ceiling to scalable regional platform
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Why it works
The case study anchors on two concrete, attributable numbers (80% automation rate, 35% cost reduction) and names the exact before-state: five agents, 700 monthly requests, lost calls at peak. The mechanism is specific enough to follow: a single Spanish prompt deployed across five countries, with only country-specific variables swapped, rolled out in 15 days and scaled in three months. This is a borderline Efficiency/Breakthrough call; the headline leads with cost and automation reduction, so Efficiency wins, but the regional scale-up adds a growth dimension.
Steal this
The single-prompt, multi-country deployment detail is highly concrete and replicable: show readers the exact configuration lever (one prompt, swap only URLs and addresses) that made geographic scale fast and cheap.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Dapta's published work; we link to the source and lead with our analysis.