Dixa × Charles Tyrwhitt
Dixa x Charles Tyrwhitt, from stitched-together systems to 250% ROI in nine months
Email FRT from 3h 45m to 50m
Clunky legacy patchwork to unified platform winning awards
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Why it works
The case study earns credibility by stacking multiple specific, attributable metrics across efficiency, customer experience, and commercial impact rather than relying on a single number. The before-state is painted concretely through a named employee's quote about system-hopping and a three-month induction process. The four-new-markets-via-translation angle gives this an honest New Capability secondary tag, because entering those markets without Dutch speakers was genuinely impossible before.
Steal this
Segment results into three named buckets (Commercial Impact, Customer Experience, Operational Excellence) with a dedicated metric table for each. This structure lets a reader scan to the outcome category they care most about and makes the breadth of the transformation feel organized rather than overwhelming.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Dixa's published work; we link to the source and lead with our analysis.