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Docusign × Aon

Docusign x Aon, scaling compliant HR agreements across 52 countries

52 countries across 6 continents using Docusign

Fragmented manual HR processes to standardized global digital operations

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Why it works

The story leads with a net-new capability: Aon could not run a single standardized, legally compliant digital HR process across 52 countries before this program existed. The global compliance angle, covering EU Advanced Electronic Signature, Qualified Electronic Signature in Belgium, and country-specific use cases in Australia and the US, gives the reach metric credibility rather than making it feel like a vanity number. The center-of-excellence structure is shown as the mechanism that made global scale practical, which grounds the case study in a repeatable model rather than a one-time rollout.

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The center-of-excellence framing: showing a named internal governance body with a clear mandate turns a vendor rollout into a customer-owned operating model, which makes the scale claim believable.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are Docusign's published work; we link to the source and lead with our analysis.

  • Vendor Docusign
  • Customer Aon
  • Industry Professional Services
  • Trigger Consolidation of global HR functions into a shared service center in Poland
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page