Docusign × Catchafire
Docusign x Catchafire, manual contracts were choking nonprofit partnerships
per-agreement time from 20-25 minutes to a few minutes
Choking bottleneck to freed capacity
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Why it works
Catchafire's mission-driven growth was already underway, but a slow, manual contracting process was the single constraint holding it back. Removing that constraint produced a clear step-change: weekly capacity doubled and per-agreement time dropped from 20-25 minutes to a few minutes. The explicit rejection of a prior CLM solution makes the Docusign choice feel deliberate rather than default.
Steal this
Name the failed incumbent tool and explain exactly why it was abandoned before introducing the winning solution. It sharpens vendor credibility without attacking competitors directly.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Docusign's published work; we link to the source and lead with our analysis.