Docusign × iCIMS
Docusign x iCIMS, 5x contract volume with the same legal team
5x growth in custom agreements while maintaining turnaround time
Overstretched and reactive to controlled and self-service
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Why it works
The story leads with a number going down in disguise: the same turnaround time despite a 5x increase in agreements, which is a pure efficiency win. The 78% self-service stat reinforces the same theme by showing how much work was removed from legal entirely. The secondary New Capability tag is warranted because sales teams gained the ability to generate contracts inside Salesforce without any legal involvement, which was not possible before.
Steal this
Anchor the headline on a ratio (5x more output, same time) rather than a raw time-saved figure. Ratios make the leverage feel dramatic without requiring a before/after hours comparison.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Docusign's published work; we link to the source and lead with our analysis.