Dynatrace × Pasco County, Florida
Dynatrace x Pasco County, cutting outages in half for a growing county government
Major outages reduced by >50% in 12 months
Constant fire-drill mode to proactive and predictive operations
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Why it works
The story has a genuine tension between Resilience and Efficiency: the headline metric is outages going down, which fits Resilience, but MTTR reduction and staff fire-drill elimination are classic Efficiency gains. Resilience wins because the core before-state was systems failing citizens and security exposures threatening sensitive data. The quote from the ACIAO is information-rich and earns its place, describing a concrete shift from 12-hour detection windows to real-time alerting.
Steal this
Anchoring staff morale as a named outcome alongside citizen metrics. Naming 'fire-drill mode' as the human cost of poor observability makes an abstract platform benefit concrete and relatable to any IT buyer.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Dynatrace's published work; we link to the source and lead with our analysis.