Dynatrace × State of Minnesota / Minnesota IT Services
Dynatrace x State of Minnesota, 85% incident cost reduction for unemployment insurance
85% average cost savings per incident
Siloed and slow to collaborative and confident
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Why it works
The story is anchored by a concrete before-and-after resolution time (2-3 days down to 2-3 hours) that makes the efficiency claim tangible rather than vague. The 85% cost-per-incident reduction gives a single headline number worth quoting. There is a mild coin-flip with Clarity because a shared single source of truth is a genuine visibility gain, but the headline leads with speed and cost savings, so Efficiency wins.
Steal this
Pair a time-based metric (days to hours) with a cost-savings percentage derived from it so readers get both the operational and financial impact in one sentence.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Dynatrace's published work; we link to the source and lead with our analysis.