EasyPost × QALO
EasyPost x QALO: Cutting Exchange Times by More Than Half
Exchange time reduced from 7-14 days to 2-5 days
Manual bottleneck to automated, scalable returns
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Why it works
The case study earns its efficiency tag cleanly: the headline number is a cycle time cut (7-14 days down to 2-5 days), not a revenue figure. The mechanism is explained in enough technical detail (Shipping Label API, tracking webhooks, OMS trigger on carrier scan) that a reader could sketch the same architecture. The quote from the Director of Operations carries real information rather than generic praise, which keeps the story grounded.
Steal this
Explain the trigger event in the webhook flow (carrier scan fires OMS to start processing) so readers understand exactly where the time savings come from, not just that they exist.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are EasyPost's published work; we link to the source and lead with our analysis.