FourKites × Nestlé USA
FourKites x Nestlé USA, automating 95% of carrier outreach with an AI agent
95% of external customer shipments with automated carrier outreach
Manual, ad hoc follow-up to consistent, automated exception handling
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Why it works
The case study earns credibility by reporting site-specific results across two named locations with distinct metrics, rather than blending everything into a single corporate number. The mechanism is concrete: a three-notification loop with a two-hour escalation SLA, automatic SAP logging via IDOC, and a clear definition of what coordinators now see versus what Tracy handles. There is a mild coin-flip between Efficiency and Breakthrough, but the framing leads with reducing coordinator burden and manual effort, so Efficiency is the right primary tag.
Steal this
Report results by named pilot site with separate metrics for each, then roll up to the network-wide headline. It makes the numbers feel real and auditable rather than marketing-smoothed.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are FourKites's published work; we link to the source and lead with our analysis.