Front × Gattinoni Business Travel

Front x Gattinoni Business Travel, routing 7,200 daily emails with 15% faster response

15% improvement in response time across 7,200 daily emails

Fragmented manual triage to structured, visible workflows

Efficiency Clarity Written narrativeChallenge-Solution-ResultsTravel / Transport

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Full screenshot of Front x Gattinoni Business Travel, routing 7,200 daily emails with 15% faster response

Why it works

The case study earns its Efficiency tag by leading with a number going down: response time cut 15% at a scale where small gains move thousands of requests per day. The secondary Clarity thread is real, managers gained real-time visibility they did not have before, but the headline anchors on speed and throughput rather than sight. The Acai Travel integration detail does useful work, explaining why the routing is trusted rather than merely fast.

Steal this

The 'small percentage, massive absolute impact' reframe: quantifying 15% improvement as 'over a thousand traveler requests reaching the right specialist faster, every single day' makes a modest-sounding metric feel concrete and significant.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are Front's published work; we link to the source and lead with our analysis.

Vendor Front
Customer Gattinoni Business Travel
Industry Travel / Transport
Trigger Growing email volume outpaced manual routing and coordination across separate tools
Format Written narrative
Structure Challenge-Solution-Results
Medium Web page