Front × Scratchpad
Front x Scratchpad, 100% CSAT from Gmail chaos
100% CSAT with 40-minute average response time
Messy, misaligned inboxes to unified, transparent collaboration
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Why it works
The piece leads with a hard outcome number (100% CSAT, 40-minute response time) that signals a clear ceiling broken, justifying Breakthrough as the primary tag over Efficiency. The competitive switch from Gmail is named explicitly and frames the before-state, giving the story a clean contrast point. Customer voice is used throughout to carry the collaboration theme without the vendor doing the claiming.
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Embed verbatim customer feedback from end-users of the featured customer's product as social proof inside the results section. It adds a second layer of credibility beyond the direct quotes from the case study subject.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Front's published work; we link to the source and lead with our analysis.