Gladly × Unreal Snacks
Gladly x Unreal Snacks, lean CX team automates 20% of contacts in 5 weeks
20% of customer contacts automated
Flying blind and reactive to proactive and in control
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Why it works
The case study earns credibility by pairing a concrete automation rate with a before-and-after CSAT response rate, giving two distinct proof points rather than one vague claim. The five-week go-live detail anchors the efficiency story and doubles as a sales argument against slower competitors. The Clarity secondary tag fits because the before-state was explicitly described as flying blind on reporting, and the solution section leads with visibility tools before automation features.
Steal this
Pair a time-to-value metric (5 weeks to go live) directly alongside outcome metrics in the key results block. It reframes the vendor as low-risk and fast, without a separate section or argument.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Gladly's published work; we link to the source and lead with our analysis.