Gorgias × Absolute Collagen
Gorgias x Absolute Collagen, from fragmented inboxes to 4.9 CSAT
4.9 CSAT
Fragmented and slow to unified and confident
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Why it works
The case study names a real competitor (Zendesk) and attaches a concrete before-state: agents seeing only half the customer story because channels were siloed. The mechanism is specific enough to follow: centralizing email, social, and live chat inside Gorgias with Shopify, Recharge, and AirCall integrations so agents see the full customer record before replying. The headline CSAT number goes up and the response time goes down, making this a mild coin-flip between Breakthrough and Efficiency; the story leads with CSAT rising to 4.9, so Breakthrough wins on the tie-break rule.
Steal this
Pair a named before-state quote ('half of the story') with the named competitor being left behind. It makes the switch feel inevitable rather than promotional.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Gorgias's published work; we link to the source and lead with our analysis.