Gorgias × Angelus Direct
Gorgias x Angelus Direct, from tab chaos to 4.7/5 CSAT
41% faster resolution time
Tab-switching chaos to centralized control
Members read free
Unlock the full breakdown
Enter your email to open every case study in the library: the full screenshot, why it works, and the one thing worth stealing. One email unlocks all of them.
Free. No spam. Unsubscribe anytime.
You're in — enjoy the library.
Why it works
The case study earns its numbers by tying each metric directly to a named mechanism: Macros drive one-touch resolution, Tags drive prioritization, and automation drives resolution speed. The CEO quotes carry real operational detail rather than filler praise, which makes the story credible. The competitive displacement of Zendesk is explicit and motivated by a specific frustration, giving the switch narrative a clean cause.
Steal this
Attribute each result metric to a specific product feature by name, so the reader understands exactly what produced the outcome rather than crediting the platform generically.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Gorgias's published work; we link to the source and lead with our analysis.