Hex × Chime
Hex x Chime, 500+ users self-serving data in plain language
5K additional insights per month via the Hex agent
Fielding requests one at a time to building infrastructure for company-wide self-serve
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Why it works
The story leads with something Chime could not do before: letting 500+ non-technical and technical users answer their own data questions in natural language without analyst involvement. The eval framework and domain-launch gate are concrete mechanisms that make the new capability credible for a regulated public company. There is an Efficiency angle too (60% reduction in domain launch time), but the framing centers on the net-new self-serve motion, so New Capability is the right primary tag.
Steal this
The three-level eval framework that gates each data domain before launch is a replicable quality-control pattern any team deploying an AI agent can adapt to prove accuracy before going broad.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Hex's published work; we link to the source and lead with our analysis.