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Hex × Topline Pro

Hex x Topline Pro, from 7% to 45% data accessibility

Data accessibility expanded from 7% to 45% of employees

Constant bottleneck to company-wide self-serve

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Why it works

The story leads with a net-new capability: PMs and engineers could not self-serve data analysis at all before, so the jump from 7% to 45% employee data access represents a genuinely new organizational motion, not just a faster version of an existing one. The case study names Tableau as the displaced incumbent, which sharpens the contrast. Three distinct user personas, each with a concrete quote and a specific before/after, give the piece credibility without leaning on a single anecdote.

Steal this

The three-persona structure. Showing how the same tool unblocked PMs, engineers, and the Ops team separately makes the breadth of impact concrete and gives readers in any of those roles an entry point.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are Hex's published work; we link to the source and lead with our analysis.

  • Vendor Hex
  • Customer Topline Pro
  • Industry SaaS
  • Trigger Ops team overwhelmed by data requests it could not delegate
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page