Hookdeck × Pennylane
Hoping events arrived to knowing they did
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The core before-state is explicitly not knowing: the team stored payloads in a database table and, by their own admission, just hoped everything worked. That makes Clarity the right primary tag, with Efficiency as a clear secondary because debugging time and serverless costs also fell. The story is narrative-led with no single headline metric, which limits its scoring on the quality checklist but makes the human problem vivid.
Anchor the before-state to a direct quote about ignorance or hope rather than a number. 'We didn't know if we had received a webhook or not. We just hoped everything worked.' is more arresting than any percentage and makes the solution feel inevitable.
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