Kustomer × Paddle
Kustomer x Paddle: SLA attainment from 10% to 90% in months
80% improvement in SLA attainment (from 10% to over 90%)
Losing control of conversations to full SLA and CSAT command
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Why it works
The story earns its headline with a concrete before-and-after number: SLA attainment moving from 10% to over 90% is specific and attributable. The mechanism is clear enough to follow: automated workflows pull data from Salesforce and other sources to segment sellers and route issues, removing manual sorting from agents. The competitive switch from Intercom is explicitly named, which adds credibility to the before-state description.
Steal this
Anchor the before-state with a precise baseline number (10% SLA attainment) so the improvement feels real rather than relative, then let the customer quote explain the mechanism in their own words.
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