monday.com × Zopa Bank
monday.com x Zopa Bank, from Outlook chaos to AI-triaged HR ticketing
98% of tickets auto-triaged with AI
Tickets slipping through the cracks to full visibility and accountability
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Why it works
The case study earns its Efficiency tag because every headline metric is a number going down: 55 hours saved per month and 5 minutes cut per ticket. The Clarity secondary tag fits cleanly because the before-state included no ability to measure team performance or satisfaction at all, and the win is as much about seeing the problem as shrinking it. The quote from Clive does the heavy lifting, staying specific and operational rather than promotional.
Steal this
The 'behind the scenes, everything changed' framing lets the vendor claim a dramatic operational transformation while honestly noting that the employee experience stayed the same. It neutralises the change-management objection without overpromising.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are monday.com's published work; we link to the source and lead with our analysis.