Navan × CSC ServiceWorks
Navan x CSC ServiceWorks, from 50% to 80% travel compliance after ditching Amex and Concur
80% travel compliance rate (up from ~50%)
Frustrated and non-compliant to enthusiastic and self-sufficient
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Why it works
The story leads with a compliance number going up (50% to 80%), which makes Breakthrough the right primary call over Efficiency. The secondary Clarity tag is earned: managers previously had limited visibility into employee itineraries, and the dashboard giving real-time trip tracking is framed as a genuine new sight line. The competitive switch is explicit, naming both American Express GBT and SAP Concur as displaced incumbents.
Steal this
Name both displaced competitors in the opening setup. Calling out AmexGBT and Concur by name sharpens the 'why switch' story and gives prospects in the same situation an immediate reason to read on.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Navan's published work; we link to the source and lead with our analysis.