Navan × Kiabi

Navan x Kiabi, from offline darkness to spend transparency in 52 days

99% online adoption in 2 months

Blind spend and duty-of-care gaps to full real-time visibility

Clarity New Capability Written narrativeChallenge-Solution-ResultsEcommerce / Retail

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Full screenshot of Navan x Kiabi, from offline darkness to spend transparency in 52 days

Why it works

The case study leads with the visibility payoff: Kiabi could not see where money was going or where travellers were, and now it can. That before-state of genuine blindness makes Clarity the right primary tag, with New Capability as a clear second because self-service booking was simply not available before. The 52-day go-live timeline gives the story a concrete, verifiable milestone that makes the speed claim credible rather than vague.

Steal this

Anchor the speed claim to a specific day count (52 days to go live) rather than a fuzzy phrase like 'rapid deployment'. A precise number makes the transformation feel real and gives prospects a planning benchmark.

View the original on navan.com ↗

This is editorial commentary and curation. The case study, screenshot, and all metrics are Navan's published work; we link to the source and lead with our analysis.

Vendor Navan
Customer Kiabi
Industry Ecommerce / Retail
Trigger Offline agency process created compliance failures and a duty-of-care gap
Format Written narrative
Structure Challenge-Solution-Results
Medium Web page