New Relic × Banco Inter
New Relic x Banco Inter, seeing into a 100% digital bank at scale
57% reduction in MTTR
Flying blind to full real-time observability
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Why it works
The story leads with visibility as the core win: teams could not see what was happening across channels and infrastructure, and now they can, down to mobile dashboards checked each morning. The 57% MTTR reduction is a credible, customer-specific number that anchors the efficiency gain without overshadowing the primary clarity narrative. This is a close call between Clarity and Efficiency, but the framing consistently returns to seeing and knowing rather than saving time or money.
Steal this
The CTO's 'good morning to my wife, then I check New Relic on my phone' anecdote makes abstract observability concrete and human without fabricating a metric.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are New Relic's published work; we link to the source and lead with our analysis.