Okta × Thoughtworks
Okta x Thoughtworks: Eliminating Active Directory to reclaim $900K and reduce helpdesk tickets by 90%
500%+ ROI, $900K+ IT savings
Fragile, anxiety-ridden AD dependence to confident, cloud-native identity
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Why it works
The case study anchors on concrete, itemized financial outcomes broken down by category, which makes the ROI claim credible rather than abstract. The AD removal narrative gives the story a clear structural arc: a deliberate, phased migration away from a named legacy system, which doubles as a Resilience story about removing a fragile security risk. The competitive switch from RSA for MFA is explicit and named, adding a second displacement angle that strengthens the before-and-after contrast.
Steal this
Itemize the financial return by category (helpdesk savings, productivity, security, license costs) rather than rolling everything into one headline number. Specificity by line item is harder to dismiss than a single aggregate figure.
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