Olo × Viva Chicken
Olo x Viva Chicken, Concierge Catering at Scale
10-15% time saved on catering call center orders
Clunky and slow to concierge-level at scale
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Why it works
The case study earns credibility by grounding each product in a specific operational detail: Switchboard cutting steps per call, production sheets eliminating manual math, and Scheduled Order Recovery achieving a 100% recovery rate. The co-built fix story is the strongest section because it shows a mechanism, not just an outcome. The story sits between Efficiency and New Capability since the 100% order recovery feature did not exist before, but the framing leads with time saved and streamlined workflow, so Efficiency wins on the tie-break.
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The co-built fix narrative: showing a vendor and customer diagnosing a specific edge-case problem together and shipping a named feature (Scheduled Order Recovery) makes the partnership claim concrete and verifiable rather than generic.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Olo's published work; we link to the source and lead with our analysis.