Pendo × Crafty
Pendo x Crafty, 99% reporting time cut for a lean product team
99% decrease in monthly reporting time
Hours lost to manual work to minutes spent on meaning
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Why it works
The case study earns its headline number by tracing it to a specific workflow: ten hours of monthly reporting collapsed to seconds via Pendo's MCP server connected to Claude, which is concrete enough to be credible. The supporting metrics (root-cause analysis from four hours to five minutes) reinforce the efficiency story without feeling padded. The VP of Product quote about shifting from 'what the result was' to 'what the result means' does real work by articulating the downstream value of the time saved.
Steal this
Anchor the headline metric to a single, named workflow (the monthly performance memo) rather than a vague 'productivity gain', then show exactly what replaced it (one prompt to Claude). This makes an abstract percentage feel real and replicable.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Pendo's published work; we link to the source and lead with our analysis.