Ramp × City of Ketchum

Ramp x City of Ketchum, 100 hours a month reclaimed from paper

The Bottleneck ROI-proofFit-proofWritten narrativeChallenge-Solution-ResultsOther

Why it works

The story is built on a clear constraint: a four-person finance team drowning in manual reconciliation and paper invoices while real work waited. Removing that constraint produced a measurable step-change, 90% faster reconciliation and 100-plus hours saved monthly, which is textbook Bottleneck. The Fit-proof secondary job is doing real work here because a small-town public sector team is an unusual customer for a fintech product, and the case study leans on that to say the tool works even in this context.

Steal this

The pilot-with-the-skeptics-first strategy: Ketchum deliberately chose the most resistant users for the pilot, so that a successful rollout would carry social proof inside the organization rather than face it later.

View the original on ramp.com ↗

This is editorial commentary and curation. The case study, screenshot, and all metrics are Ramp's published work; we link to the source and lead with our analysis.

Vendor Ramp
Customer City of Ketchum
Industry Other
Format Written narrative
Structure Challenge-Solution-Results
Medium Web page