Retool × Komatsu
Retool x Komatsu, turning a call center into a revenue engine with agentic AI
$8 million in projected sales, 22,000+ hours saved annually
Cost center to revenue generator
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Why it works
The story earns New Capability as its primary tag because Komatsu could not previously run agentic, multi-step automation across dozens of disconnected systems at all. The efficiency numbers are large and concrete, but they are framed as a byproduct of a net-new capability rather than the headline transformation. The competitive switch from Microsoft Copilot is explicit and grounds the platform choice in a real decision, not a vague evaluation.
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Anchor the capability claim with a precise operational before-state (8,000 emails and calls per month, 5-plus minutes per call, dozens of siloed systems) so the 'impossible before' contrast is specific and credible rather than generic.
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