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Salesforce × Wiley

Salesforce × Wiley — 213% ROI replacing the old chatbot

The Misfit ROI-proofVendor-proofWritten narrativeMetrics-firstMedia / Publishing

Full screenshot of Salesforce × Wiley — 213% ROI replacing the old chatbot

Why it works

Leads with a stacked metrics banner (213% ROI, $230K saved, 40% better resolution) explicitly benchmarked against the previous solution — the comparison IS the story. Hero video humanizes an AI-automation pitch.

Steal this

Benchmarking results against the incumbent ('40% higher than their previous chatbot') instead of against nothing — makes the number mean something.

View the original on salesforce.com ↗

This is editorial commentary and curation. The case study, screenshot, and all metrics are Salesforce's published work; we link to the source and lead with our analysis.

Vendor Salesforce
Customer Wiley
Industry Media / Publishing
Format Written narrative
Structure Metrics-first
Medium Web page

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A curated swipe file by Stick & Grow. Every entry is commentary on the vendor's published work. Screenshots belong to their respective owners.