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FourKites × Pattison Food Group

FourKites x Pattison Food Group, from spreadsheet blindness to network-wide visibility

48,000+ loads monitored annually across 300+ stores

Blind guesswork to single source of truth

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Why it works

The before-state is specific and credible: a blind-leading-the-blind dynamic where logistics teams lacked real-time data themselves yet were fielding constant status calls from stores. The story leads with the visibility win rather than a cost or growth number, which correctly places it in Clarity. The Efficiency angle is real but secondary, appearing as a consequence of the visibility gain rather than the headline transformation.

Steal this

The 'blind-leading-the-blind' framing for the before-state. It conveys the dysfunction in one phrase and makes the reader feel the pain without needing extra explanation.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are FourKites's published work; we link to the source and lead with our analysis.

  • Vendor FourKites
  • Customer Pattison Food Group
  • Industry Ecommerce / Retail
  • Trigger Fragmented spreadsheet tracking made on-time delivery evaluation nearly impossible
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page