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FourKites × United States Cold Storage

FourKites x United States Cold Storage, 87% touchless scheduling across 38 facilities

87% of appointments booked with zero human touch

Scheduling burden to fully automated, round-the-clock booking

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Why it works

The story leads with a number going down (human effort), supported by three concrete metrics from an eight-week pilot, which keeps the Efficiency tag clear. There is a secondary New Capability element since 24/7 autonomous scheduling across email, portals, and phone was not possible before, but the framing prioritizes labor savings. The pilot framing is smart: a bounded time window with a specific shipment count makes the results feel verifiable rather than promotional.

Steal this

Anchor the result section with a pilot scope (eight weeks, 600-plus shipments) so every metric has a denominator and readers can assess real-world scale without the vendor inflating the claim.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are FourKites's published work; we link to the source and lead with our analysis.

  • Vendor FourKites
  • Customer United States Cold Storage
  • Industry Travel / Transport
  • Trigger Complex, varied retailer scheduling requirements consuming staff time and wasting capacity
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page