Front × Releaf Dispensary
Front x Releaf Dispensary, 67% SLA compliance gain by unifying patient comms
67% improved SLA compliance
Disjointed tools to single communication hub
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Why it works
The piece anchors on a concrete compliance metric (67% SLA improvement) and a believable before-state: agents toggling between Help Scout and Aircall while patients waited on hold. The healthcare context raises the stakes beyond ordinary support, making speed and accuracy feel genuinely consequential rather than just operational. The Clarity tag is secondary because a meaningful part of the win is gaining visibility into SLA breaches and performance data the team could not track before.
Steal this
Raise the stakes with domain-specific consequences. Framing delayed responses as a risk to patient trust and well-being makes the efficiency gain feel urgent and humane, not just a cost story.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Front's published work; we link to the source and lead with our analysis.