Intercom × Dental Intelligence
Intercom x Dental Intelligence, 233% more chats per agent by switching from Zendesk
233% more conversations managed simultaneously by support agents
Capped capacity to scalable support coverage
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Why it works
The piece leads with a concrete productivity ratio (10 chats per agent versus 3 on Zendesk) that makes the efficiency gain immediately tangible. The interview format lets the support manager speak in plain operational terms, which gives the claims credibility without requiring editorial polish. The competitive displacement from Zendesk is named directly, which sharpens the story for buyers evaluating the same shortlist.
Steal this
Name the competitor and state the exact before/after ratio (3 chats to 10) rather than a vague improvement claim. Specificity tied to a named rival does more persuasive work than a percentage lift alone.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Intercom's published work; we link to the source and lead with our analysis.