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Iterable × Blockchain.com

Iterable x Blockchain.com, small team drives big engagement lifts through personalization

32.4% relative increase in engagement from re-engagement subject line personalization

Batch-and-blast overwhelm to targeted, automated personalization

Why it works

The case study earns credibility by anchoring each tactic to a specific result number, making the connection between mechanism and outcome clear. The story moves logically from strategy to segmentation to content to loyalty, so readers can follow the progression. The small-team angle adds an accessible hook that makes the results feel replicable rather than resource-dependent.

Steal this

Pair each personalization tactic with its own discrete result metric rather than rolling all wins into a single summary number. This lets readers evaluate each tactic on its own merits.

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  • Vendor Iterable
  • Customer Blockchain.com
  • Industry Fintech / Payments
  • Trigger Small team needed to scale personalization across millions of users without adding headcount
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page