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Klaviyo × Balanced Rock

Klaviyo x Balanced Rock, nonprofit switches from Mailchimp and grows list 35.8% YoY

35.8% YoY growth in email subscriber list

Disjointed and blind to connected and visible

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Why it works

The case study leads with three growth and engagement numbers going up, making Breakthrough the primary type, though the before-state of disconnected systems and zero tracking visibility gives Clarity a strong secondary presence. The competitive switch from Mailchimp is named explicitly and frames the entire narrative. The 'quantum leap forward' quote does real work by anchoring the emotional before-and-after without the vendor having to editorialize.

Steal this

Pairing a peer-group benchmark comparison (44.8% above median pop-up submit rate) with the customer's own metrics gives the numbers external credibility without requiring a named competitor for that data point.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are Klaviyo's published work; we link to the source and lead with our analysis.

  • Vendor Klaviyo
  • Customer Balanced Rock
  • Industry Nonprofit
  • Trigger Mailchimp bugs and lack of WordPress integration made tracking impossible
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page