RingCentral × Houston Texans
RingCentral x Houston Texans, from 250 desk phones to fewer than 10
95% reduction in desk phones
Costly, inflexible legacy system to unified mobile-first communications
Members read free
Unlock the full breakdown
Enter your email to open every case study in the library: the full screenshot, why it works, and the one thing worth stealing. One email unlocks all of them.
Free. No spam. Unsubscribe anytime.
You're in — enjoy the library.
Why it works
The case study leads with operational reduction numbers (95% fewer desk phones, sub-one-hour cutover) which squarely point to Efficiency as the primary story type. The CRM integration story adds a genuine New Capability thread since agents previously had no way to surface customer history during calls. The quotes carry concrete operational detail rather than generic praise, which lifts the piece above a typical sports-sector case study.
Steal this
Anchor each stakeholder quote to a specific functional area (IT admin, sales VP, service director) so readers self-identify with the person most relevant to their own role.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are RingCentral's published work; we link to the source and lead with our analysis.