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Smartsheet × University of Utah Health

Smartsheet x University of Utah Health, 30% efficiency gain on manual HR and onboarding processes

30% efficiency gain across the team

Manual chaos to operational visibility

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Why it works

The story earns its headline number by tying the 30% figure to a specific team and a specific process (onboarding and offboarding), not to the organization at large. The before-state is vivid and concrete: poster boards with sticky notes and version-confusion across spreadsheets. The piece is a light touch on mechanism detail, relying mostly on quote-driven assertions rather than showing exactly how automation was configured, which limits its value as a how-to reference.

Steal this

Anchor the headline metric to one named person on one named team rather than a company-wide average. It makes the number feel earned and auditable.

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This is editorial commentary and curation. The case study, screenshot, and all metrics are Smartsheet's published work; we link to the source and lead with our analysis.

  • Vendor Smartsheet
  • Customer University of Utah Health
  • Industry Healthcare
  • Trigger New director joined with project management background and required proper tooling
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page