Smartsheet × University of Utah Health
30% efficiency gain across the team
Manual chaos to operational visibility
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The story earns its headline number by tying the 30% figure to a specific team and a specific process (onboarding and offboarding), not to the organization at large. The before-state is vivid and concrete: poster boards with sticky notes and version-confusion across spreadsheets. The piece is a light touch on mechanism detail, relying mostly on quote-driven assertions rather than showing exactly how automation was configured, which limits its value as a how-to reference.
Anchor the headline metric to one named person on one named team rather than a company-wide average. It makes the number feel earned and auditable.
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