Splunk × PSCU
Splunk x PSCU: MTTA from 4 hours to under 2 minutes
MTTA reduced from 4 hours to under 2 minutes
Rotating-chair chaos to unified, mobile incident response
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Why it works
The story has a concrete, time-series number that shows progress at two checkpoints (12 months and 3 years), which makes the improvement credible rather than a one-time snapshot. The before-state is specific: five or six disparate systems monitored with a rotating-chair method and no unified escalation schedule. The mechanism is clear enough to follow: consolidate alert routing into a single on-call tool, standardize escalation schedules across departments, and add mobile access so staff can act from anywhere.
Steal this
The two-checkpoint metric reveal: quoting results at 12 months and again at 3 years shows sustained improvement and makes the ROI story far harder to dismiss than a single before/after number.
Click to enlarge ↗ This is editorial commentary and curation. The case study, screenshot, and all metrics are Splunk's published work; we link to the source and lead with our analysis.