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Sprout Social × Trek Bicycle

Sprout Social x Trek Bicycle, global social chaos tamed into 1,002% engagement growth

1,002% increase in total social engagements

Overwhelmed and disjointed to organized and globally consistent

Why it works

The story leads with three large growth numbers, anchoring it firmly as Breakthrough despite meaningful efficiency gains underneath. The competitive switch is confirmed by a named quote about moving away from a competitor platform that was losing functionality. The mechanism is specific enough to follow: Asset Library for global content distribution, Smart Inbox for unified customer care, and Message Approval Workflows for agency markets.

Steal this

Layering a competitive knock into a customer quote rather than vendor copy keeps the switch claim credible and lets the customer voice do the competitive work.

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  • Vendor Sprout Social
  • Customer Trek Bicycle
  • Industry Ecommerce / Retail
  • Trigger Global subsidiary offices struggling to find on-brand content and social was siloed from other support channels
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page