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Sprout Social × Trek Bicycle

Sprout Social x Trek Bicycle, global social chaos tamed into 1,002% engagement growth

1,002% increase in total social engagements

Overwhelmed and disjointed to organized and globally consistent

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Why it works

The story leads with three large growth numbers, anchoring it firmly as Breakthrough despite meaningful efficiency gains underneath. The competitive switch is confirmed by a named quote about moving away from a competitor platform that was losing functionality. The mechanism is specific enough to follow: Asset Library for global content distribution, Smart Inbox for unified customer care, and Message Approval Workflows for agency markets.

Steal this

Layering a competitive knock into a customer quote rather than vendor copy keeps the switch claim credible and lets the customer voice do the competitive work.

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  • Vendor Sprout Social
  • Customer Trek Bicycle
  • Industry Ecommerce / Retail
  • Trigger Global subsidiary offices struggling to find on-brand content and social was siloed from other support channels
  • Format Written narrative
  • Structure Challenge-Solution-Results
  • Medium Web page